The ServiceMaster Clean Quality Restoration Vendor Guarantee

1. We will answer emergency calls 24 hours a day, 7 days a week, 365 days a year, and contact the customer within 60 minutes of receiving the initial call to schedule an appointment.
2. We will begin emergency services, when required, within two to four hours of the initial call.
3. We will provide a written report within 24 hours after receiving the initial call. We will keep the customer informed, as needed, on the progress of each claim.
4. We will provide an estimate along with complete documentation and photos within five days of receiving the claim.
5. We will demonstrate our professionalism by delivering our services on time with ServiceMaster Clean identified vehicles, uniformed and well-trained employees, and quality ServiceMaster Clean products and equipment.
6. We will employ the utmost integrity in pricing and service. We will provide the insured with quality work and service while striving to control the cost of each job.
7. We will do the work right the first time or do it over, no questions asked.

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