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November 10, 2001
ServiceMaster Recovery Management, Disaster Recovery Services.
ServiceMaster Corporate Office
860 Ridgelake Boulevard, A2-1834
Memphis, Tennessee 38120
To All,
On September 11, 2001 the Pentagon, Worlds
Largest Office Building was attacked by a Terrorist entity. Approximately a
full wedge of the Pentagon was demolished when a plane struck the building.
In the wake of all this devastation your franchise was called upon to help to
restore this building to it's original state. With little or no notice to
your daily local and regional operations that you support, you came proudly
to help your country in the wake of it's turmoil. You arrived on the 13th of
September 2001; the building was still smoldering in flames and smoke. You
immediately started in on the cleaning of the building working two 12-hour
shifts 7 days a week. Even as we were in the heightened state of security
alert trying to get all your employees cleared and assigned badges, with the
escorts you were still diligently cleaning the Pentagon.
Cleaning the Pentagon is an under statement,
what you did was put life back into the building. With your motivated
attitudes, professionalism, cleaning ability and sincerity you made the
Pentagon glow. With so many disheartened and displaced employees of the
Pentagon you made it possible for them to come back to a clean and pleasant
work environment. With all of the security restrictions that were placed upon
you, you still maintained a professional, courteous and flexible attitude.
Within all of the hallways, offices, storerooms, cafeterias, and restrooms
that you have cleaned there wasn't any complaints, only rave reviews of how
detailed you were, how thoroughly you cleaned these areas and how great and
wonderful you were to work with. In these days and times it is rare to see
and meet people who are genuine, where the dollar is not the motivator, but
doing a professional job is there motivation.
What has happened to the Pentagon will be
recorded as a Historical Tragedy for all of the world to read, but what you
have contributed will be recored in the 23,000 plus people of the Pentagon
hearts as well as in your own. What you have done for the building is highly
respected by this management staff, agency contacts, and occupants and will
never be forgotten. We thank each and everyone of you for allowing your
selves to be here serving your country in the wake of the Terrorist Attack at
the Pentagon.
DARRYL O. DIGGS
ASSISTANT SERVICES PROGRAM MANAGER
PBMO RM. 2A258
(703) 697-7351
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