Why ServiceMaster Clean
For more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.
- We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results
- We Are Committed to our customers and are guided In all we do by their needs.
- We Are Complete and seek to provide exceptional service and engage in proactive behavior.
- We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.
- We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction.
From initial contact to project completion, our priority is your satisfaction
To ensure we always deliver on what we say, we use the Tell ServiceMaster program, which is designed to measure customer satisfaction and help improve customer loyalty. We use this program to survey customers at the end of every job and then use the results to improve our service, train our employees and ensure that our customers are satisfied with the work we performed.
A thorough process that ensures the best results
As professionally dedicated janitorial service providers, we consider ourselves to be an extension of your business operation. We are committed to an attitude of ensuring satisfaction, monitoring progress and communicating with all of our commercial customers. We deliver the best by providing superior standards that include:
- A documented inspection system for quality control
- An electronic time keeping system to ensure buildings are properly cleaned
- Each of our franchise businesses are locally owned and operated with 100% of our staff living in the communities we serve.
We're experts in creating experts.
For more than 60 years, we’ve provided our employees with the knowledge, tools and processes they need to become experts in our industry. We provide comprehensive training for our employees as well as on-going training for owners and their employees at our 20,000 square foot, state-of-the-art training facility located in Memphis, TN.
We are recognized by the industry for excellence and innovation
- We consistently maintain industry leading NPS (Net Promoter Score) ratings reflecting our expert service.
- We own the patent for our proprietary Capture and Removal Cleaning® system that ranks among the most efficient and effective cleaning processes available today
- 2013 – Named as a Top Military Friendly Franchise by GI Jobs Magazine
- 2013 – Featured in the Franchise 500® list as one of the top franchises
- 2012 – Named as a Top Global Franchise by Franchise Direct
- 2012 – Named as one of the Top Franchises for Minorities by USA Today
- 2012 – Ranked by Entrepreneur Magazine as one of America’s Top Global Franchises
- 2012 – Ranked by Entrepreneur Magazine as one of the Top Homebased Franchises
- 2012 – Ranked by Entrepreneur Magazine as one of the top Low-Cost Franchises