Business performance and overall success are closely linked to customer satisfaction in any industry, and the healthcare sector is no exception. When it comes to patient retention, the overall experience is what keeps most people loyal to their healthcare service provider. Here are some ideas on how to improve the patient experience in your healthcare practice, ensuring a high level of quality that drives not only satisfaction and retention, but also your bottom line.
Stay Focused on Interpersonal Relations
Patient loyalty relies on trust and the establishment of strong, long-lasting relationships with their providers. These relationships should be fostered and cared for just like the patients themselves. Here's how to put an emphasis on building and developing positive relationships with your patients:
Use Technology to Your Advantage
More and more, consumers rely on technology to expand and improve the ways in which they interact with organizations of all types. Likewise, technology can be a powerful tool for improving retention and fortifying your relationship with your patients. Try these tips to help integrate technology into your practice's overall patient experience:
Maintain a Clean and Comfortable Environment
Don't underestimate the importance of a clean, safe and healthy environment in influencing overall patient satisfaction. A sanitary facility encourages safety and patient confidence, while a clean setting also helps your patients feel comfortable regardless of the level of treatment they receive. Here are some keys to maintaining cleanliness for better patient retention:
As experts in patient-centered cleaning services for the healthcare industry, ServiceMaster Clean® understands the importance of putting patient satisfaction first. Contact us today to learn how our customizable, industry-leading approach can help you improve patient experiences in your facility while boosting patient retention and bottom-line results for your business.