In the healthcare industry, patient satisfaction plays a big role in overall success, retention and expansion. The HCAHPS survey, short for Consumer Assessment of Healthcare Providers and Systems, is a patient survey developed by the U.S. government's Agency for Healthcare Research and Quality and is used to help determine how satisfied patients are with their healthcare providers.
Even as the healthcare system undergoes huge changes, the relationship between patients and their care providers has a significant impact on how patients choose their providers along with other important health-related decisions. Increasing numbers of physicians and providers are now soliciting HCAHPS survey participation by patients, which can have big implications for a practice. With that in mind, here are some basics you need to know about the HCAHPS survey along with ideas for how to improve HCAHPS scores at your practice.
Patient experience surveys allow doctors and other healthcare professionals to get a clearer view of their individual practice's success. The HCAHPS score helps physicians obtain a better overview of how happy their patients are with the services they receive. These scores allow clinics, doctor's offices and even dental practices to identify areas that may offer room for improvement. These improvements can result in more positive patient-doctor relations and higher patient retention rates, and can improve a care provider's reputation within the community. The survey allows physicians to determine how to make their environment more comfortable for patients as well as how to offer improved safety and give a better overall quality of care. The information obtained from HCAHPS surveys is then entered into a nationwide database.
The HCAHPS survey asks patients a variety of questions pertaining to the following:
If you work in the healthcare sector, your CAHPS score can impact a variety of things including reimbursements from programs like Medicare and Medicaid. Higher scores often translate into bigger private reimbursements as well, and they can also improve your facility's overall reputation since the scores are released to the public. Here are a few simple tips for how to improve CAHPS scores at your facility:
When it comes to receiving high CAHPS scores, there's no magic answer for all facilities, but starting with a clean and safe environment is a great first step. Browse our blog for more tips on keeping your facility clean, and don't hesitate to reach out to us to learn more about how ServiceMaster Clean can provide you with expert healthcare facility cleaning services that put a focus on patient safety and satisfaction while meeting your practice's individual needs.