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FAQ’s

Below, we’ve listed some of the most frequently asked questions and answers about our commercial cleaning services and green cleaning. If you have a question that is not answered below, please feel free to contact us and we will be happy to answer any questions you might have.

What size facilities do you clean?

We clean large and small facilities; as small as a single office once a week to large distribution centers and multi-location health facilities. We can provide services for a single facility at 1 million square feet and growing.

What is the process for considering ServiceMaster – Professional Building Maintenance (PBM) as our janitorial service company?

  • You: Complete the Contact Form and submit
  • SM: Call to discuss your needs and schedule a free evaluation and survey of your facility
  • Together: Meet at your facility for a tour, discuss your cleaning needs as well as our recommendations. We take measurements.
  • SM: Meet with you to present and review your ServiceMaster Clean janitorial contract services proposal
  • Questions? Call us 410-618-4527

What happens during a survey of our facilities?

We complete a walk-through of your facility. We listen carefully to understand your specific cleaning needs and your expectations. We take measurements and use a time and motion formula to determine the amount of housekeeping and floor care your facility will need. We identify cleaning tasks and needed frequency. This information is organized into a Task Schedule. We use these tools to insure we are working for you in the most thorough and efficient manner, giving you the best quality commercial cleaning services for your investment.

What is green cleaning?

Green cleaning is a term used to describe ServiceMaster – Professional Building Maintenance (PBM’s) environmentally friendly cleaning methods that utilize our patented Capture and Removal Cleaning® system, which meets all the environmental and performance requirements of the Green Seal Environmental Standard for Cleaning Services. It also means we use non-toxic green cleaning products from our Green For™ product line.

Are you licensed and bonded?

Yes. ServiceMaster Professional Building Maintenance (PBM) is fully licensed to perform commercial cleaning services in Harford County Baltimore County and Baltimore City. We are fully insured, carrying both Workmen’s Compensation insurance and General Liability Insurance. We also carry a Surety Bond in the unlikely event that a theft occurs within your facility. You should never hire a cleaning company that is not licensed, insured and bonded.

Does ServiceMaster Professional Building Maintenance (PBM) help in fire and flood emergencies?

We provide comprehensive cleaning services to businesses and assist our customers with minor water overflows and leaks, but do not specialize in fire and flood restoration. ServiceMaster Restore, a partner business, does this. We can refer you to ServiceMaster Restore if you ever need these services. With our 24/7 availability, we can connect you quickly.

Disinfection: The Next Normal

In our communities, we are deploying the best disinfectants and procedures to keep individuals safe in offices, schools, retail locations, healthcare settings, senior living facilities, and more. This includes our SaniMaster service, which addresses the cleaning, disinfection, and/or protection needs for businesses across the United States, especially those in need of COVID-19 cleaning.

Man cleaning
  • 65+ Years of Cleaning Experience
  • Over 1,200 Locations Nationwide
  • Proprietary Cleaning Systems & Technology

We Care About Clean

And It Shows In Our Work, Our People, Our Accountability

  • Capture And Removal Cleaning System

    Using the latest technologies and procedures, including our proprietary Capture and Removal Cleaning® system, our professional commercial cleaning services help you protect your customers and employees. Simply put, we care about clean and it shows in our work, our people, our accountability to you and our commitment to delivering on our word, every day.

  • We Work To A Higher Standard: Ours

    At ServiceMaster Clean, we relentlessly pursue the highest standards in cleaning with customized programs designed to meet your needs, whether for daily, nightly or one-time office cleaning services. We are more than clean. We do what we say we’re going to do and follow up with each customer to confirm complete customer satisfaction.

  • Commercial Cleaning For Any Industry

    Whether your company makes its home in an office building, clinic or school, we deliver professional commercial cleaning services that help promote healthy work environments and keep your buildings sparkling. Our cleaning professionals are proud to offer Capture and Removal Cleaning®, our proprietary system that works better than standard cleaning processes. We also use green cleaning products that are highly effective without leaving behind any residue or odors. No matter what kind of facility you have, we have the tools and techniques to handle your cleaning and disinfecting responsibilities.

Any Industry. Any Building. Any Environment. We Clean It All. Industries We Serve

Take The First Step, We'll Do The Rest

  • 1
    Find Your Closest Servicemaster Clean Location

    Enter your zip code to find a ServiceMaster Clean location near you.

  • 2
    Customize A Cleaning Plan That Fits Your Needs

    Fill out the "Get A Quote" form and enter details about the cleaning services you require.

  • 3
    Our Team Will Get Back You Within 24 Hours

    Our ServiceMaster Clean location will get back to you to discuss additional information and details.

  • 4
    Sit Back And Relax While Our Team Gets To Work!

    ServiceMaster Clean goes above and beyond the cleaning expectations of customers.

Commercial & Janitorial Cleaning & Disinifection Services You Can Rely On

  • One-Time Commercial Cleaning

    Choose the one-time services you want, when you want them. Simply tell us your needs and we’ll be there to help make your business shine.

  • Janitorial Services

    Maintain a first-class image and a clean, safe and healthy environment. Our janitorial services work with your facility’s schedule and cleaning and disinfecting priorities.

  • Specialty Cleaning Services

    We go beyond expectations to perform a variety of specialty services that can enhance your working environment and your image.

Custom Cleaning Plans For A Clean, Safe & Healthy Environment

  • Our Services, Your Schedule

    We'll familiarize ourselves with your facility and then create a customized cleaning and disinfecting plan that perfectly accommodates your needs. We can schedule our cleaning services at a time and frequency that works best for you and your facility.

  • Save Time & Money

    Outsourcing your cleaning services can help streamline your expenses and reduce cleaning time by about 25% while ensuring a spotless, disinfected environment.

  • Professional Experts, Advanced Technology

    Our cleaning experts are thoroughly trained and use proprietary cleaning and disinfecting systems that dramatically decrease dust and bacteria, among other compounds.

  • Healthy, Worry-Free Environments

    A clean workspace decreases employee sick days and protects your customers from harmful germs and bacteria.