Questions to Ask Before Hiring a Janitorial Service: A Guide for Greensboro Businesses
Choosing the right janitorial service can make a big difference in how your business looks, feels, and operates day-to-day. A clean workspace promotes health, boosts employee morale, and makes a lasting impression on clients. But not all cleaning companies are created equal — and knowing the right questions to ask can help you avoid unreliable providers and find a team you can trust.
At ServiceMaster of Greensboro, we’ve served businesses across the Triad with professional janitorial and commercial cleaning services for over 30 years. To help you make an informed decision, here’s a checklist of the top questions to ask before hiring a janitorial service.
1. Are You Licensed, Insured, and Bonded?
Always start with the basics. A professional janitorial company should be:
Licensed to operate in your area
Insured to protect your business from liability
Bonded to cover any potential damages or losses
ServiceMaster of Greensboro is fully licensed, bonded, and insured — so you can feel confident knowing your property is in safe, professional hands.
2. How Do You Screen and Train Your Employees?
Cleaning crews often work after hours or without supervision. That’s why it’s important to know who’s entering your space. Ask about:
At ServiceMaster of Greensboro, all employees are background-checked, professionally trained, and held to strict performance standards. We never cut corners — and neither do our cleaners.
3. What Services Are Included in Your Janitorial Plan?
Some companies offer basic cleaning only, while others provide full-service options like floor care, restocking supplies, or disinfection services. Ask for a detailed list of what’s included.
Our customizable janitorial services include:
Daily or weekly office cleaning
Restroom sanitization and supply replenishment
Trash removal and recycling
Floor sweeping, mopping, and vacuuming
Surface disinfecting (desks, doorknobs, high-touch areas)
We also offer floor deep cleaning, carpet care, and tile & grout cleaning as add-ons or stand-alone services.
4. Do You Use Eco-Friendly Cleaning Products?
Environmentally conscious businesses should ask about the cleaning products used and whether they’re safe for people, pets, and the planet.
At ServiceMaster of Greensboro, we proudly use green cleaning solutions that are both effective and environmentally responsible — ideal for health-conscious and sustainability-focused companies.
5. What’s Your Experience with Businesses Like Mine?
Industry-specific knowledge matters. A medical clinic has very different needs than a retail store or office building. Ask if the janitorial company has experience cleaning facilities similar to yours.
We have extensive experience with:
Medical and dental offices
Schools and daycares
Retail and commercial properties
Industrial and warehouse spaces
General office buildings
6. Can You Provide References or Reviews?
A reputable janitorial service should be able to provide testimonials or connect you with happy clients.
ServiceMaster of Greensboro is proud of our long-standing relationships with businesses across the Triad. Our reputation for reliability, professionalism, and top-tier service is backed by decades of positive client feedback.
7. How Do You Handle Quality Control and Communication?
If something goes wrong or needs to be adjusted, you want a company that’s responsive and accountable. Ask:
How are issues reported and resolved?
Is there a point of contact?
Do they conduct regular inspections?
We prioritize open communication and regular quality checks, so issues are resolved quickly — and you're never left in the dark.
8. What Are Your Rates and Contract Terms?
Be clear about pricing, contract lengths, and cancellation policies before signing. Transparency is key.
At ServiceMaster of Greensboro, we offer fair, competitive pricing with no hidden fees. Our cleaning plans are tailored to your budget, schedule, and business needs — with flexible options for monthly or long-term contracts.
Choose the Right Janitorial Partner for Your Business
Hiring a janitorial service isn’t just about cleaning — it’s about trust, safety, and reliability. By asking the right questions up front, you’ll save time, money, and headaches later.
If you’re ready to partner with a locally trusted janitorial company, contact ServiceMaster of Greensboro today for a free consultation. We’ll build a cleaning plan that works for you — and delivers consistent, professional results.
Call now to schedule a walkthrough or get a quote
Serving Greensboro, NC and surrounding areas
