Customer Protection Protocol During COVID-19 Outbreak
PRE VISIT PROTOCOL
We contact the customer in advance to identify whether anyone on site has been exposed to, is exhibiting symptoms, or has been diagnosed with COVID-19. We notify technicians, and then we utilize the following on-site protocols based on your response.
PROTOCAL A. ON-SITE LOCATION REPORTED NO INDICATION OF ILLNESS
- Utilize proper hand hygiene and social distancing
- Only accept required signatures and immediately disinfect afterward
- Use recommended PPE based on the work and product utilized
- We do NOT recommend using additional PPE at this time
PROTOCAL B. ON-SITE LOCATION REPORTED WITH CONFIRMED ILLNESS
- Utilize managerial discretion on whether to perform the work
- It is recommended to close off the area and wait as long as practical to begin cleaning
- Open doors and windows to increase airflow, and if possible, wait 24 hrs. before cleaning
- Utilize proper hand hygiene and social distancing
- Sanitize hands prior to donning PPE and again afterward
- PPE should include gloves and respirator in addition to those based on the work and the product utilized
(follow decontamination process below) - Only accept required signatures from individuals WITHOUT symptoms and immediately disinfect afterward
COVID-19 DECONTAMINATION OF PPE PROCEDURE
- All equipment must be cleaned and decontaminated prior to leaving the site and prior to removal of PPE
- All single-use PPE worn is to be disposed
- If utilized, clean and decontaminate all reusable PPE per policy including respirator (full or half face), goggles, and gloves
