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MasterMoments

"MasterMoment" is our initiative to establishing the value-added experiences customers have come to expect from ServiceMaster Clean through recognition of the "out-of-the ordinary" ways our team members serve our clients. Read more on our MasterMoments Blog.

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MasterMoments at ServiceMaster TBS

"MasterMoment" is our initiative to establishing the value-added experiences customers have come to expect from ServiceMaster Clean through recognition of the "out-of-the ordinary" ways our team members serve our clients.

We believe that commercial cleaning is not just a commodity but an opportunity to provide extraordinary service. That’s why we focus on mastering the basics, and consistent service delivery as foundational to our organization. Along with focus on fundamentals, we partner with each client to understand their unique needs and measure the overall condition of their facility. Serving as an extension of our client's staff, we pride ourselves and create a culture where exceeding expectations is encouraged.

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MasterMoments Recognition

Why choose a lower cost janitorial service that may provide inconsistent, incomplete or untrustworthy service? By going "Above and Beyond" the expectations of our customers, we create meaningful experiences that will resonate and strengthen loyalty. And we reward our team members for helping us acheive these goals.

At ServiceMaster TBS we host a drawling each month based on the MasterMoment awards and give away gift card to recognize our team members for their positive interactions with our valued customers. Some of our team members who have received recognition can ben reviewed in our MasterMoments Blog.

  • Positive communication with our customers
  • Extraordinary Service
  • Prompt Problem Resolution
  • Paid time off and leave of absence policies

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