As an office manager or facilities manager, it’s part of your job to make sure your offices and facilities are clean and sanitary. If you haven’t already, take time before the end of the year to review your commercial cleaning contract. Are you not convinced you’re getting what you’re paying for? Does the commercial cleaning company doing the work leave something to be desired?
It may be time to fire your commercial cleaning company. But don’t be hasty. Ask yourself some questions and weigh the answers.
Do their rates keep going up with no increased service?
This might not actually be a bad thing, in today’s economy. Companies are finding they need to raise hourly wages to attract and retain quality employees. If your commercial cleaning company has notified you of a rate increase, ask why before you decide to shop around. Sometimes quality service is worth paying a bit more.
Are there “people problems”?
Does it seem like you have a different person coming in each time to clean? This can be a problem if they don’t follow the specific checklist you have for cleaning your facility. Did you find out the company has been paying employees “under the table”? Do they have inadequate employee screening?
Companies that cut corners in their hiring don’t get, or keep, quality employees. And that means you don’t get the clean you deserve, because employees who don’t feel valued aren’t inclined to put in their best effort.
Are they unprofessional and inconsistent?
Is everything getting cleaned every time? Or do you find that trash cans didn’t get emptied or floors didn’t get cleaned? Or did they leave a door unlocked? You need professionals who take their job seriously and provide a consistent, high level of cleaning and disinfecting every time. And leaving a door unlocked is reason for immediate termination.
Are they unresponsive?
This one is truly a deal breaker. If your cleaning company representative or staff member (or both!) don’t respond to notes, emails, phone calls, or worst of all, face-to-face complaints, it’s time to find a new provider. Or if they respond and say “we’ll take care of it” but never do, it’s time to move on.
Finding a New Commercial Cleaning Company
Finding a new commercial cleaning company that you can trust to do the job right doesn’t have to be hard. Get references and read the reviews of the companies you’re considering before you reach out to get a quote.
Read through their websites to see what you can learn about their company processes, including employee training. Consider looking at their current job listings to see what they pay, what sort of requirements they have for the job (screenings), and if they offer paid training.
Come up with a list of questions to ask each company so that you can compare their quotes most accurately. Once you’ve met with a representative from each company, decide who you want to work with.
Get a FREE Quote for Commercial Cleaning Services You Can Count On
Whether you’re an office manager, facilities manager, or HR manager looking to keep your employees healthy and your business running smoothly, we would welcome the chance to give you a free quote for commercial cleaning and disinfecting services.
At our onsite visit, we’ll go over your needs and expectations, and come up with a plan tailored to your facility. We serve commercial clients of all kinds in Baltimore City, Baltimore County, and Harford County.
Call 410-618-4527 or fill out the Get a Quote form to get started.