Our Mission
A Family-Owned Business. A Name You Can Trust
ServiceMaster Clean has been in the cleaning and disaster restoration industry
for more than 50 years and currently has over 4,500 franchises around
the world. Every ServiceMaster Clean business is committed to upholding
the high-quality standards set by the organization, with a pledge to do
the job correctly or do it over again.
All services, from Janitorial to Commercial, are done quickly and thoroughly,
and with full customer satisfaction. Each ServiceMaster Clean franchise
has an ultimate goal to provide superb customer service, from start to
satisfaction.
Our Corporate Objectives
Marion E. Wade, the founder of ServiceMaster Clean, had a very strong system of moral and ethical principles that have created the foundation for our corporate objectives:
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To honor God in all we do- Faithful adherence to a strong moral and ethical
ideal should guide all aspects of a company’s operation, as well
as one’s personal life. It is not an expression of a particular
religious belief or a basis for exclusion. Rather, it is a mandate for
inclusion and a constant reminder for us to do the right thing in the
right way. We encourage everyone in our ServiceMaster family to live by
principles of honesty, fairness, and diligence. As Marion E. Wade once
said, “If you don’t live it, you don’t believe it.”
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To excel with customers- Only by providing service excellence can we achieve
our goals. If we remain true to our principles, we cannot be satisfied
with “good enough.” We must always strive to provide our clients
the highest in quality and value.
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To help people develop- As a leader in the business community, it is our
responsibility to help people develop personally, as well as professionally.
To this end, we provide our employees with ongoing opportunities to learn
new skills and advance within our company. Expectations are clearly expressed
and merit is rewarded through our system of incentives and awards. By
motivating our people to fulfill their own potential and by treating them
with respect, we develop their confidence and their ability to contribute
to the community, as well as enhancing the quality of their professional
performance.
- To grow profitably- It is our responsibility to remain a stable means of support for our employees. By growing profitably, we can set a positive example for the rest of the business community—that profitability is the by-product of hard work and ethical business practices.
