Keeping a workplace running smoothly entails juggling a plethora of tasks. You do not want to hire a cleaning service that makes big claims but falls short of the mark—after all, the way your office looks has a big impact on your employees, visitors, and customers.
You have probably worked with a few different commercial cleaning companies in the past. However, only a few appear to have the needed technologies or processes to deliver exceptional service when it comes to the cleaning and maintenance of your commercial building.
Before hiring a commercial cleaning company, ask the following questions to ensure that they are the right fit for your business:
Q1. How long have you been in business? And do you have any experience working with companies like ours?
Choose a cleaning company that has been in business for a long time. They are more likely to have their process ironed out, which means fewer headaches for you. Ideally, the cleaning company should have worked with businesses similar to yours, so they know exactly what to expect and how to train their cleaning crew.
Q2. Do you conduct background checks on your employees?
All commercial cleaning companies should do drug screenings on their staff and ensure they do not have a prior criminal record. They should also review each new employee’s job history and verify references to ensure they are assembling a competent and reliable crew.
Q3. Do you have a training program in place for all of your employees?
A commercial cleaning company should train all new employees to ensure that any employee sent to a job site can provide a certain standard of service. Moreover, if your office has specific cleaning needs, look for companies that offer employee training tailored to your industry’s specific requirements.
Q4. Do you carry insurance?
Ensure that your office cleaning company carries the proper insurance, as required by your state’s laws. A commercial cleaner should typically have general liability insurance, workers’ compensation insurance, auto liability insurance, and umbrella insurance. Choosing an uninsured cleaning service may save you some money, but it could cost you a lot more if an accident occurs while the cleaner is doing his job in your office.
Q5. What is your employee turnover rate, and how will you ensure that any new or substitute cleaner understands what is expected when cleaning our office?
Ideally, you should use the same cleaners every time to maintain consistency in the quality of service. When a cleaning crew works at your office for an extended period, they will learn about your unique needs and be able to provide a better quality of service with fewer interruptions. If a company has a low turnover rate, you have a better chance of getting the same cleaners. You should also ensure that if your cleaning crew changes, the new cleaners know exactly what to do when cleaning your office.
Related Blog: HOW FREQUENTLY SHOULD YOU HAVE A CLEANER COME INTO A BUSINESS?
Q6. Do you provide a contract?
Some businesses want to sign a contract, whereas others wish to avoid being tied down to be more flexible and adaptable with their cleaning needs. Consider whether signing a contract will provide you with the necessary protection and flexibility. Before signing a contract, make sure that all of your questions have been satisfactorily answered. For example, does the cleaning company provide a satisfaction guarantee? What happens if an issue comes up—will someone be sent right away to get things right? Will they offer you credit if the work is not up to par?
Q7. How much do you charge?
It is not just a matter of dollars and cents. The janitorial industry is highly competitive, and some companies may submit a low bid only to get the job. If one cleaning company costs half the price of another for a comparable service package, you should check why. Check to see what types of packages a company offers, how many staff will be cleaning your workplace, how long it will take, and a detailed list of included services. Don’t be tempted to choose the company with the lowest bid. Instead, compare the packages and choose the one that would provide the best long-term cleaning solution.
Q8. When do you bill, and how do you accept payment?
You don’t want to spend several hours paying your office cleaning bills, do you? Ask the company if you can set up an automated electronic payment, so you do not have to worry about receiving bills in the mail and writing monthly checks. It would also help to inquire about the company’s billing cycle to ensure that it is compatible with yours.
Q9. Do you have a sound system in place for communicating issues and requests to your cleaning staff?
Your cleaning company should be able to relay problems or requests to their cleaners in real-time to provide the most responsive service possible. Ensure that your cleaning company has a mechanism in place to speak with personnel while on-site to deliver the most up-to-date cleaning instructions.
Hiring a Commercial Cleaning Company Has Never Been Easier
When you ask the right questions before choosing a commercial cleaning company, you can save yourself a great deal of trouble down the line. Look for a cleaning company that can confidently answer these questions and demonstrates how their process is structured to provide smooth and high-quality services.
Are You Looking For Professional Commercial Cleaning Services In Raleigh, NC?
Are you now ready to invest in cleaning your office? We have got you covered. ServiceMaster Clean offers professional commercial cleaning services in Raleigh, NC. Be it retail cleaning, education center cleaning, or hospitality cleaning; you can rely on us to fulfill all your commercial cleaning needs!
If you own an office anywhere in the Triangle area, including neighboring Durham County and Orange County, call us today at (919) 981-6553 or contact us online to get a quote.